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Today's business, more than ever, requires cost-effective
and business focused delivery from IT. No-one can afford
to spend more than is needed. Equally, to spend too
little risks becoming uncompetitive through a higher
cost base or less effective customer service.
We support all flavours of IT performance management:
- value for money focus
- cost reduction
- re-structuring and consolidation
- performance improvement programmes.
Our advice and guidance in this area is underpinned
by our rigorous baseline diagnostics and benchmarks
which cover every dimension of IT service, (both quantitative
and qualitative) that are typically found in a multinational
operation. They also address legacy and new technologies.
We use a participative approach to encourage management
and staff to commit to the goal, while challenging them
to be realistic about their performance. This process
generates a joint view of feasible gains and improvement
actions, making implementation much easier. We also
create a simple 'dashboard' from the diagnostics to
manage the programme.
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